| Color | As the Picture Shown |
|---|---|
| Brand | Craftsman |
| Material | Stainless Steel |
| Item Weight | 8.93 Pounds |
| Item Package Quantity | 1 |
| Head Style | Hex |
| Finish Type | Powder Coated |
| Operation Mode | Mechanical |
| Manufacturer | CRAFTSMAN |
| Part Number | 937698 |
| Item Weight | 8.93 pounds |
| Product Dimensions | 16.4 x 11.1 x 3.2 inches |
| Item model number | 937698 |
| Is Discontinued By Manufacturer | No |
| Size | 85 pc |
| Style | Set of 85-PC |
| Finish | Powder Coated |
| Measurement System | Metric |
| Included Components | 85 Pieces Universal Max Axess Set |
| Batteries Included? | No |
| Batteries Required? | No |
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Reviews with images
Failed Ratchet - Failed customer service
I was excited to find a ratchet set, one that could thread a bolt of any length. That seemed like an innovative and effective solution to the limitations of a traditional ratchet. However, I wasn’t too excited about the quality of this actual product.I had been using the smaller ratchet with no issues, on several household projects. Eventually, I needed the larger ratchet on some stubborn bolt/nuts from an old chair that needed to be fixed. And literally on the first try, I turned the ratchet - applying some torque, there was a snap - and pieces from the ratchet came falling out. Broken chunks of metal, a spring and the inner rotating cylinder of the ratchet all came tumbling out.I requested a refund or replacement of the defective ratchet shortly after. The seller, ProConnect, said that after 30 days they wouldn’t accept a return. Thinking that there should be a lifetime warranty on Craftsman products - I called the company itself. I was told that they do not replace defective tools, if they’re purchased through the Amazon marketplace.I spent over $80.00 on this set. And after 6 months, with only one use of the main ratchet - I’m left with a hunk of broken metal. I don’t even consider it worthy of being a paper weight. I went with Craftsman originally, because I thought I was getting a quality product. Yet, I was certainly wrong. What is most frustrating of all, is that with a product that was clearly defective from the beginning, no one - ProConnect, Craftsman and Amazon - all don’t seem to care, about customer dissatisfaction that is warranted.I will never recommend Craftsman or ProConnect as a business to anyone looking for tools, ever. The Max Axxess 85 piece set was a failure in my book and I wish I had my money back. Live and learn.
Top reviews from the United States
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Reviewed in the United States on September 30, 2017
Reviewed in the United States on April 2, 2016
Reviewed in the United States on September 29, 2016
Reviewed in the United States on September 25, 2017
Reviewed in the United States on March 26, 2018
I had been using the smaller ratchet with no issues, on several household projects. Eventually, I needed the larger ratchet on some stubborn bolt/nuts from an old chair that needed to be fixed. And literally on the first try, I turned the ratchet - applying some torque, there was a snap - and pieces from the ratchet came falling out. Broken chunks of metal, a spring and the inner rotating cylinder of the ratchet all came tumbling out.
I requested a refund or replacement of the defective ratchet shortly after. The seller, ProConnect, said that after 30 days they wouldn’t accept a return. Thinking that there should be a lifetime warranty on Craftsman products - I called the company itself. I was told that they do not replace defective tools, if they’re purchased through the Amazon marketplace.
I spent over $80.00 on this set. And after 6 months, with only one use of the main ratchet - I’m left with a hunk of broken metal. I don’t even consider it worthy of being a paper weight. I went with Craftsman originally, because I thought I was getting a quality product. Yet, I was certainly wrong. What is most frustrating of all, is that with a product that was clearly defective from the beginning, no one - ProConnect, Craftsman and Amazon - all don’t seem to care, about customer dissatisfaction that is warranted.
I will never recommend Craftsman or ProConnect as a business to anyone looking for tools, ever. The Max Axxess 85 piece set was a failure in my book and I wish I had my money back. Live and learn.
Failed Ratchet - Failed customer service
Reviewed in the United States on March 26, 2018
I was excited to find a ratchet set, one that could thread a bolt of any length. That seemed like an innovative and effective solution to the limitations of a traditional ratchet. However, I wasn’t too excited about the quality of this actual product.Reviewed in the United States on March 26, 2018
I had been using the smaller ratchet with no issues, on several household projects. Eventually, I needed the larger ratchet on some stubborn bolt/nuts from an old chair that needed to be fixed. And literally on the first try, I turned the ratchet - applying some torque, there was a snap - and pieces from the ratchet came falling out. Broken chunks of metal, a spring and the inner rotating cylinder of the ratchet all came tumbling out.
I requested a refund or replacement of the defective ratchet shortly after. The seller, ProConnect, said that after 30 days they wouldn’t accept a return. Thinking that there should be a lifetime warranty on Craftsman products - I called the company itself. I was told that they do not replace defective tools, if they’re purchased through the Amazon marketplace.
I spent over $80.00 on this set. And after 6 months, with only one use of the main ratchet - I’m left with a hunk of broken metal. I don’t even consider it worthy of being a paper weight. I went with Craftsman originally, because I thought I was getting a quality product. Yet, I was certainly wrong. What is most frustrating of all, is that with a product that was clearly defective from the beginning, no one - ProConnect, Craftsman and Amazon - all don’t seem to care, about customer dissatisfaction that is warranted.
I will never recommend Craftsman or ProConnect as a business to anyone looking for tools, ever. The Max Axxess 85 piece set was a failure in my book and I wish I had my money back. Live and learn.
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