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Motorola SURFboard SB6121 Cable Modem (SB6121)
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Purchase options and add-ons
Brand | ARRIS |
Internet service provider | spectrum, optimum, cox, xfinity |
Connectivity Technology | Wired |
Product Dimensions | 6.4"L x 2"W x 8.7"H |
Color | Black |
About this item
- Compatible with Time Warner Cable, Charter, Cox, Cablevision, and more
- Not compatible with Verizon FiOS or AT&T U-verse, no longer approved by Comcast Xfinity
- Requires Cable Iternet Service, if not sure your provider is CABLE call them to confirm
- BROWN BOX models NOT VALID for this item when sold as New, should report to Amazon immediately and RETURN to Seller
- Wired modem only, does NOT include WIFI Router or VOIP Telephone adapter. Gigabit Ethernet port to connect to computer or Router for fast downloads.
- Internet speeds based on your Cable providers service - up to 172 Mbps download and 131 Mbps upload. 4 Download and 4 Upload Channels.
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This Item Motorola SURFboard SB6121 Cable Modem (SB6121) | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $96.00$96.00 | -8% $119.95$119.95 New Price: $130.90 | $39.95$39.95 | -10% $197.97$197.97 List: $219.99 | -36% $64.15$64.15 List: $99.99 | $119.95$119.95 |
Delivery | — | Get it as soon as Wednesday, Apr 3 | Get it as soon as Wednesday, Apr 3 | Get it as soon as Wednesday, Apr 3 | Get it as soon as Wednesday, Apr 3 | Get it as soon as Wednesday, Apr 3 |
Customer Ratings | ||||||
Easy to install | 4.6 | 3.5 | 4.2 | 4.2 | 4.3 | 5.0 |
Tech Support | 4.4 | 3.5 | 2.9 | 3.2 | 3.6 | 3.7 |
WiFi signal | 4.4 | 2.5 | 3.5 | 3.7 | 3.9 | 4.0 |
Quality of material | 4.7 | — | — | — | 4.2 | 4.5 |
Durability | 4.2 | — | — | — | 4.0 | 4.5 |
Sold By | Tempest Keep Ventures | Motorola Networking Renewed | Techa Distribution | Verdi! | Books Galore & More LLC | Harom Inc. |
connectivity tech | Wired | Ethernet | Ethernet | Ethernet | Wired | — |
ethernet ports | — | 1 | 1 | 2 | 3 | 3 |
number of ports | 4 | 1 | — | 2 | — | 2 |
data transfer rate | 160 megabits per second | 3.8 gigabits per second | — | 2500 megabits per second | 343 megabits per second | — |
max downstream rate | 172 megabits per second | — | 960 megabits per second | 2500 megabits per second | 131 megabits per second | — |
max upstream rate | 132 megabits per second | 3.8 gigabits per second | 960 megabits per second | 2.5 gigabits per second | 343 megabits per second | — |
From the manufacturer
ARRIS SURFboard
Since 1997, when the first SURFboard was launched in Retail, SURFboard modems have been amongst the leading modems in the market and saving consumers money on their monthly rental fees.
When you choose an ARRIS SURFboard, you’re joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. The same company that the world’s leading service providers choose to connect millions of people around the world to the Internet.
Harness the power of SURFboard and take control of your home network!
SURF with the original and save money!
A lightning-fast Internet experience like no other. The SURFboard SBG6700-AC is 3 products in 1: a DOCSIS 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. With download speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! Beamforming technology provides maximum Wi-Fi coverage and performance. Stop paying rental fees. Own yours today!
Amazing Features
- DOCSIS 3.0 Cable Modem
- Download speeds up to 343 Mbps
- 8 download & 4 upload channels
- 2 – Gigabit Ethernet Ports – 10/100/1000 Mbps
- 2.4/5.0 Ghz Dual-band concurrent
- 802.11ac W-Fi speeds up to 1600 Mbps
- Supports IPv4 and IPv6 – the latest Internet standard
- Wi-Fi beamforming – max coverage & performance
- Compatible with major U.S. Cable Providers
SBG6580 Wi-Fi Modem | SBG6700-AC Wi-Fi Modem | SBG6900-AC Wi-Fi Modem | |
---|---|---|---|
Customer Reviews |
4.0 out of 5 stars
6,268
|
3.9 out of 5 stars
1,654
|
4.2 out of 5 stars
1,469
|
Download Speed | 343 Mbps | 343 Mbps | 686 Mbps |
DOCSIS | 3.0 | 3.0 | 3.0 |
Gigabit Ethernet Ports | 4 | 2 | 4 |
Wi-Fi | N300 dual-switched | AC1600 dual-band concurrent | AC1900 dual-band concurrent |
Pre-set Wi-Fi Security | ✓ | ✓ | ✓ |
Wireless Guest Access | ✓ | ✓ | ✓ |
Energy Efficient Ethernet | ✓ | ✓ | ✓ |
2 Year Limited Warranty | ✓ | ✓ | ✓ |
Tech Support by ARRIS | ✓ | ✓ | ✓ |
Videos
Videos for this product
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COMPARING Surfboard Cable Internet Modems #thisorthat
Sarah Morgan
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Product information
Product Dimensions | 2 x 6.4 x 8.7 inches |
---|---|
Item Weight | 1 pounds |
ASIN | B004XC6GJ0 |
Item model number | SB6121 |
Customer Reviews |
4.4 out of 5 stars |
Best Sellers Rank | #162,084 in Electronics (See Top 100 in Electronics) #150 in Computer Networking Modems |
Is Discontinued By Manufacturer | No |
Date First Available | June 1, 2011 |
Department | Electronics & Computers |
Manufacturer | Motorola |
Warranty & Support
Feedback
Product guides and documents
Product Description
Product Description
A new and improved version of the world's most widely deployed DOCSIS cable modems. For the residential cable subscriber who wants a powerful modem capable of delivering a high-speed data service at blazing fast speeds.10 / 100 / 1000 Base-T Ethernet Port (RJ-45) and 1-Year Limited Warranty.
Additional information:
• Requires CABLE Internet Service, if not sure your provider is CABLE call them to confirm
• Compatible with ALL Major CABLE providers like Comcast, Cox, Charter, Time Warner, Mediacom, Bright House
Amazon.com
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, ease of installation, speed, value, and quality of the modem. For example, they mention that it works well, it's easy to setup, and it saves them money. That said, some say it'll reduce costs by 50%.
AI-generated from the text of customer reviews
Customers like the performance of the networking device. They mention that it works well thus far, has no issues, and works well with their iMac and Apple Airport Extreme Base. They also appreciate the hardware and documentation being accurate. Overall, most are happy with the performance and functionality of the product.
"...much satisfied with the ease of set-up, the awesome speeds, the functionality, and the workmanship...." Read more
"...The hardware worked well and the documentation was, for the most part, accurate. Restrictions weren't enumerated...." Read more
"...Do not let them tell you that you need a different modem. This one works great and saves you a lot of money." Read more
"...I plugged the modem back in and everything worked perfectly and is still today (it's been a couple weeks)...." Read more
Customers find the installation process of the networking device to be easy. They mention that the situation was hassle-free, the instructions are only one page, and the AC adapter is easy to plug into almost any surge protector or UPS.
"...to get a Motorola SB6120 -- and was very much satisfied with the ease of set-up, the awesome speeds, the functionality, and the workmanship...." Read more
"...It was very easy to set up. Three connections and it was all powered up and set to be activated by my service provider - Comcast...." Read more
"...It was easy to set up and only once have I had to unplug the modem to get internet working, although that may have been a problem with the router...." Read more
"...Install & SetUp was easy. Helped reading comments from Users (Comcast employee) with SB6120...." Read more
Customers like the speed of the networking device. They mention that it works and their speeds seem to be faster than with the old model. They also say that Chrome loads pages noticeably faster, has good range, and good throughput. Customers also say there's been no stability issues so far and that it gives full Comcast subscription speed (20 Mbps). They say it's quick and reliable, and that installation was a snap.
"...warmer than the SB6120. 3.- Connection speeds, latency, and jitter are better with the SB6121 than the SB6120 -- and WAY faster..." Read more
"...Voila, the hardware works beautifully, and the network speeds are up to spec. Next, the MajicJack issues...." Read more
"...My system is fast, more than 35 on downloads and 7 on uploads...." Read more
"...My throughput is much more consistent and level, and I haven't seen any of the disconnection errors I've seen repeatedly with my older (DOCSIS 1.0)..." Read more
Customers appreciate the value of the modem. They say it's worth the money, and it saves them money every month. Customers also say that it pays for itself in 9 months and eliminates stupid modem rental fees.
"...It's possible to reduce costs by 50% and obtain better service." Read more
"...you are a Comcast user be ready for a bit of a battle, but the product is worth it and saves you a lot of money from renting one from Comcast...." Read more
"...same modem -- I'm not sure that it's the best modem, but again, it is affordable and it is one of only a few that Time Warner will allow you to use..." Read more
"...Best one available out of about 50 different types and the price is better then right, here on Amazon...." Read more
Customers like the quality of the modem. They mention it's a fantastic, reliable, and simple modem that delivers a superior experience. They say it'll work with their ISP and is compatible with their network adapters. Customers also say the tech was helpful and courteous.
"...and tested my modem. All the lights were lit as specified and the modem tested fine...." Read more
"This is an excellent modem. Does everything the manufacturer says it does. I just got Amazon Prime, so delivery was very fast...." Read more
"...this replacement modem, but it was painless and the tech was very helpful and courteous. I just wish TW would improve their internet cable speed...." Read more
"Bottom line: this is a great modem and it works with Comcast. Comcast just doesn't have its act together...." Read more
Customers like the stability of the networking device. They say it's rock solid, reliable, and well built. Some say that it has been working solid for almost a month now, without problems. Overall, customers are happy with the quality of the product and are impressed with its speed.
"...the ease of set-up, the awesome speeds, the functionality, and the workmanship...." Read more
"...Just better quality. Long review. The modem works great. Little heat which is an issue in my office." Read more
"...Motorola modems are solid.-Practically dummy-proof. Just make sure it's plugged-in, and wait for the lights to be green/blue or amber...." Read more
"...So, there is a nice bump in speed. There's been no stability issues so far. I'll update this review with any long term observations." Read more
Customers are mixed about the connectivity of the modem. Some mention that it works as advertised, providing a better quality connection. However, others say that they started having connectivity issues a year after purchase.
"...If the Modem's signal is solid and constant, but the power level readings are 5 points off in either direction, check your OUTDOOR SPLITTERS or TAPS..." Read more
"...opinion, I didn't find it easy to use; it would accept only ten digit phone numbers. After two iterations, I was satisfied with the results...." Read more
"...price in the long run, ease of setup, and long periods of internet without interruption, I give this modem 4 stars...." Read more
"...After about a year, I started having connectivity issues. I assumed it was the internet service and not the router...." Read more
Customers are mixed about the compatibility of the networking device. Some mention that it works with Comcast, Time Warner Cable, and other providers. However, others say that it was difficult to get it registered with Comcaster and that it never showed up on their network.
"Bottom line: this is a great modem and it works with Comcast. Comcast just doesn't have its act together...." Read more
"...The modem works with Time warner cable and it sets up quickly - can't say the same for time warner...." Read more
"...me that the device isn't on the "approved list" and thus cannot be activated on their system. This, of course, is PATENT NONSENSE...." Read more
"...This will pay for itself in less than a year. This modem is Time Warner Cable approved...." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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When my SB6120 started dropping upstream channels, I looked to Motorola once again -- right here at Amazon -- and found the new Motorola SB6121.
After checking the specs, I found that the new SB6121 Model has the latest IPV6 technology (higher bandwidth capabilities)that were not available on the SB6120. The newer IPv6 technology allows connection speeds up to 160 Mbps., against the 150 Mbps of the SB6120. IPV6 is not in common usage yet, but it will be pretty soon -- And the SB6121 will be ready with the fastest speeds available!!
The new SB6121 is a super-easy set-up, and the connection speeds are fast and steady. Comparing the DOCSIS 3 SB6120 to the newer SB6121 :
1.- The Sb6121 is smaller (height and depth are smaller, width is greater).
2.- The SB6121 runs slightly (average about 5 degrees F) warmer than the SB6120.
3.- Connection speeds, latency, and jitter are better with the SB6121 than the SB6120 -- and WAY faster than ANY DOCSIS 2 modems, regardless of manufacturer.
Some tips I learned from using the Motorola DOCSIS 3 Modems with 2 different (D-Link DIR-655 and Netgear WNR3500L) "N"-speed Wireless Routers:
The SB6120 runs coolest when mounted to a wall or other vertical surface, and spaced approximately 1/2-inch away from the surface. This allows an adequate air flow that's necessary to keep the Modem cool. Mounted with the wires pointing straight down, the SB6120 runs at about 95 degrees F in a 78 degree room when mounted away from a wall. Temperatures measured with Mastercool Infra-Red Laser Thermocouple Gun (available at Amazon).
The new SB6121 is smaller than the SB 6120, and it runs a little bit warmer (98-100 F), even when mounted the same way as the SB6120. I suggest that you mount the new SB6121 1/2" away from the wall as well, but with the wires pointing straight back. Whatever you do, DON'T STACK ANYTHING on ANY Modem or Router !! Both of these devices give off heat and electrical interference, and will perform their best when spaced about 4 feet apart, which keeps the interferences from overlapping and killing the Wireless Router's range.
When you get your internet connection going, go to the Motorola Modem's Home Page: Sample snapshot of my SB6121 =
Cable Modem
Status Signal Addresses Configuration Logs Open Source Help
This page provides information about the current upstream and downstream signal status of your Cable Modem.
--------------------------------------------------------------------------------
Downstream Bonding Channel Value
Channel ID 49 50 57 58
Frequency 837000000 Hz 843000000 Hz 861000000 Hz 867000000 Hz
Signal to Noise Ratio 37 dB 37 dB 38 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power LevelThe Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV -1 dBmV -1 dBmV -1 dBmV
Upstream Bonding Channel Value
Channel ID 3 1 2
Frequency 36100000 Hz 23300000 Hz 29600000 Hz
Ranging Service ID 7425 7425 7425
Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec
Power Level 45 dBmV 45 dBmV 45 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[3] 64QAM
Ranging Status Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 49 50 57 58
Total Unerrored Codewords 1457238562 1457238645 1457237949 1457238150
Total Correctable Codewords 17 26 23 27
Total Uncorrectable Codewords 1031 937 1682 1468
--------------------------------------------------------------------------------
Status | Signal | Addresses | Configuration | Logs | Open Source | Help
© Copyright 1997-2008
It should give a snapshot of the specs for YOUR modem. You will be looking for 4 Downstream channels that read SNR @ 37-38 db and the power levels at around 0 dbmV.
Upstream power levels on all 3 bonding channels should read around 45-50 dbmV. A deviation of 5 from any of these figures indicates a problem.
If the Modem's signal is solid and constant, but the power level readings are 5 points off in either direction, check your OUTDOOR SPLITTERS or TAPS first, because they tend to crap out when they're exposed to heat for long periods. The operating temperatures for splitters and taps is only 140 degrees F. maximum, and that temperature is easily reached in direct sunlight, even when enclosed.
Those of you who live in hot climates may notice that the Modem's downstream power levels drop off 1 or 2 points when the outside temps get up to 110 F or higher. Don't panic !! In case of rapture, dial 1-800-Oh Jesus. ;>)
I found the RCA DH24SP High-Bandwidth (5-2400MHz)2-Way Signal Splitter (available at Amazon) to be an excellent handler of the high-speed signals of Cable, Satellite, and HDTV signals. It's a "2-Way" splitter, so the power flows equally in either direction, enabling MUCH higher upload speeds.
If you need a TAP for unequal cable lengths, a CommScope SV-DC-6G Digital Tap worked well for me.
For strong and clear Wireless range and reception, use only Category 7 (shielded) Ethernet cable (available at Amazon) between your Modem and Router, and between your Router and Main computer.
Good Luck !!
getting improved performance and owning my own communications equipment.After a great deal of trial and error coupled with blood, sweat, and tears, I have a fully functioning, High-speed Internet node. The crux of my travails was the conversion from one vendor to another (U-verse -> Xffinity) and equipment (ATT -> Arris/Asus/MajicJack).
Setup of Network Gear
-------------------------------
After performing a thorough Inernet search, I determined that the Arris Surfmodem/Asus N600 Router were capable of good performance while meeting the interface requirements of Comcast (Docsis 3.0).
I used the 'onion layered schema' for testing proceeding from: cable modem -> router -> Majicjack.
Arris Surfmodem
----- ---------
After several polite, but ultimately unproductive calls to ATT, I was able to determine that the modem couldn't 'sync' the line signal. I was, however, able to initiate the 'port shutdown' transaction that ATT requires. I then called Xffinity to get my MAC address into their database. The representative with whom I spoke was barely conversant in English; he felt he could activate the modem. I told him that he couldn't talk to it.
So, I threw in the towel,and scheduled the heavy gun, Xffinity installer.
ATT Customer Support: Ernest, but unknowledgeable; tried to foist ATT field service on me @ $99
ASUS N600 Router
--------------------------
Upon arrival, Eric, the Xffinity service tech, complimented me on my choice of network hardware, tore out all the ATT coax back to the pole,
and tested my modem. All the lights were lit as specified and the modem tested fine. He activated the mode and discovered that the MAC address was almost a random number. Eric also assisted in going through the router configuration screens. Voila, the hardware works beautifully, and the network speeds are up to spec. Next, the MajicJack issues.
Xffinity Customer Service: Communication problems
MajicJack
----------
I got the MajicJack out of box, connected the ethernet and telephony wires as proscribed and began the configuration process.
I then reversed my thinking and connected directly to my computer. Unfortunately, on a Macbook the MajicJack takes up two
USB ports, and the MajicJack configuration program tends to freeze the touchpad. So, I did another turnabout and used the server program. Contrary to expressed opinion, I didn't find it easy to use; it would accept only ten digit phone numbers. After two iterations, I was satisfied with the results. Results: I could call out but call into U-verse v icemail. I called ATT to disconnect my voicemail, which resulted in a system 'number not available' message. At this point, I felt that ATT was still holding on to the number, so I perused MajicJack Customer service and found a chat page. I talked with Carlos, the tech, about my concerns and received a formalized that "ATT would not permit incoming calls until the phone number was dropped."
After the ATT due dae date, I receIved an email that the number was dropped. The phone now worked beautifully.
MajicJack Customer Service: concise and to point; excellent. A little difficult to navigate.
Life Alert/Magic Pendant
---------------------------------
These must be configured for MajicJack.
Magic Pendant Customer Service: Award winning. They will handhold you through the process.
Conclusions:
-----------------
1) ATT possibly embedded problems. Their customer service is problematic. All the hardware, that I used, is excellent.
2) There are hidden rules when transitioning from < Network A, type 1 > >---> < Network B, type 2 >. Most are not well known and some of may unintentionally cause the online service reps to lead you astray.
3) The hardware worked well and the documentation was, for the most part, accurate. Restrictions weren't enumerated.
4) It's possible to reduce costs by 50% and obtain better service.
Top reviews from other countries
This is just a modem, it doesn't have a built-in switch or wireless, which is the way I like it.